There has been a great deal of community discussion in the last few days about a referee report that was sent to an author at PLOS ONE a few weeks ago. The report contained objectionable language, and the authors were understandably upset. Since this came to my attention I directed my team to perform a prompt investigation.
PLOS ONE has strict policies for how we expect peer review to be performed and we strive to ensure that the process is fair and civil. We have taken a number of steps to remedy the situation. We have formally removed the review from the record, and have sent the manuscript out to a new editor for re-review. We have also asked the Academic Editor who handled the manuscript to step down from the Editorial Board and we have removed the referee from our reviewer database.
I want to sincerely apologize for the distress the report caused the authors, and to make clear that we completely oppose the sentiments it expressed. We are reviewing our processes to ensure that future authors are given a fair and unprejudiced review. As part of this, we are working on new features to make the review process more open and transparent, since evidence suggests that review is more constructive and civil when the reviewers’ identities are known to the authors (Walsh et al., 2000). This work has been ongoing for some months at PLOS ONE, and we will be announcing more details on these offerings soon.